India Now - page 22

COVE R S TORY
S E R V I C E S E X P O R T S
20
APRIL-MAY 2015
|
coming years. India is forecast to add 100
million young to its workforce by 2025.
The implications of these indices on the
services sector need to be understood.
KPMG India provides the outlook. It is
estimated that the addressable market
for global services sourcing will triple
in size from US$ 500 billion today to
US$ 1.5–1.6 trillion in 2020. Eighty per
cent of this incremental growth will be
driven by opportunities outside the cur-
rent core markets, verticals and customer
segments. “This 80 per cent incremental
growth cannot be captured by traditional
‘off-shore and low-cost’ models. With a
large population coming into the work-
force by 2025, India needs to move ahead
and look at building a value proposition
transforming beyond offshoring into a
hub for innovation, and in sectors that
would be more relevant in the next 10
years, such as energy efficiency and cli-
mate change, mobile applications and
clinical research outsourcing,” Mr Wahi
explains. Undeniably, this would require
not only a skilled workforce, but also
expected to contribute more to this sec-
tor. In the professional services sector,
the growth in demand for services related
to accounting, tax and legal services also
offers an opportunity for SMEs.
Take for instance, World 1 Solutions,
an SME providing a broad spectrum of
consulting services and solutions for
overseas business expansion plans. At
the GES SME in Services pavilion, the
company was showcasing among other
things, a
Make in India
special package,
a set of core services allied to the pro-
gramme for international companies
wanting to set up a factory or a facility in
India. From land parcel identification,
realty and infrastructure support to
financial and legal services like how to
set up a company, how to do a joint ven-
ture, how to secure normal regulatory
approval in India, all was included in the
package. “We have packaged all that and
then the consulting part which is basical-
ly identifying products, markets, market
research, industry analysis, staffing with
Indian operations, manpower, temporary
or contractual labour and logistical sup-
port services, custom clearing, freight
forwarding, etc.,” said Mr Manish Vig,
Founder and Managing Director, World
1 Solutions. The SME received interest-
ing leads from companies, individuals
and delegates representing international
organisations from Spain, Japan and CIS
countries. “Japan has tremendous inter-
est in India,” he informed.
US$ 1.5-1.6
trillion
Size of global services
sourcing by 2020. It
will triple in size from
US$ 500 billion
of today.
Healthcare Services
Legal Services
Accounting and
Auditing Services
Hotel and Tourism
Related Services
Environmental Services
Entertainment Services
Maritime Transport Related
Distribution Services
Architectural Services
Educational Services
Advertising Services
Consultancy Services
Marketing Services
Printing and
Publishing Services
SERVICES PROMOTED
BY SERVICES EXPORT
PROMOTION COUNCIL
Another SME in the manpower space,
Acreaty, had also found a good platform
at GES 2015. “We are into exporting ser-
vices, that is to say, we provide manpower
on contractual and permanent basis in
IT, retail and hospitality industry verticals
to the US. SMEs in India are realising the
importance of globalising for sustainabil-
ity, as is apparent from what Ms Neeru
Anand, Director-Human Capital, Acre-
aty, says, “Globalisation is nowadays the
main factor for any business, whether
you are into selling of products or ser-
vices. Globalisation is the one key factor,”
she emphasises.
Talent Powerhouse
Manpower is India’s strength in the
“India needs to
move ahead and
look at building a
value proposition
transforming
beyond offshoring
into a hub for
innovation...”
Rajat Wahi
Partner, Management
Consulting, KPMG India
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