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IRCTC

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IRCTC

  • Records over half a million ticket bookings in a single day
  • Received Path Breaker Award from Dataquest
  • Invested Rs 100 crore (US$ 16.62 million) to revamp ticketing portal
  • Launched E-Wallet Scheme

Indian Railway Catering and Tourism Corporation Ltd (IRCTC) was set up by the Ministry of Railways with the mission to "Enhance customer services and facilitation in railway catering, hospitality, travel and tourism with best industry practices". It was launched with the basic purpose of hiving off entire catering and tourism activity of the Railways to the new Corporation so as to professionalise and upgrade these services with public–private participation.

IRCTC also arranges for full train charters, coaches as well as reserved berth programmes through regular trains for tourism purposes and has been able to provide such facilities to over 50,000 persons. It has firmed up plans to set up over 50 multi-cuisine food plazas at major railway stations throughout the country during the current year.

IRCTC has recently inaugurated a Call Centre, where a customer can dial 139 from anywhere in the country and get all the necessary information.

Source: http://irctc.co.in

IRCTC: Online Passenger Reservation System

2013 Launches new app for Windows Phone and Windows 8 devices to provide alternative channel for booking e-ticket
2013 Ventures into e-commerce, ties up with Yebhi.com
2012 Launches booking of air tickets through its website
2009 Launches Toll Free 24x7 Helpline
2007 Receives the Genius of the Web Award 2007 for Best E-Gov PSU Site by CNBC

Updated: June, 2014

Railways
Railways is aiming at $500 billion investment in next 10-12 years to increase capacity in anticipation of faster economic growth.