The Times of India: October, 2014
New Delhi: Come next year and India's swankiest terminals -Delhi's T3 and Mumbai's T2 - are all set to turn smarter for flyers. The world's largest airline group, Star Alliance, has identified these two airports as "potential seamless hubs" and may begin work with stakeholders in these places next year. The focus will be on making flight transfers between international flights and domestic-international flights a smooth experience for flyers, just like it is in mega hubs abroad.
"Air India, the home carrier at these two places, is now our member. It is possible to make airports seamless hubs with the help of the home carrier. If everyone agrees, we will go to all stakeholders at the airport like ground handler, airlines and identify the bottlenecks in transfers and offer solutions," said Justin Erbacci, Star Alliance's VP (customer experience).