India remains a preferred destination for information technology (IT) and information technology enabled services (ITeS) in the world. The Indian IT- business process management (BPM) sector is estimated to expand at a compounded annual growth rate (CAGR) of 9.5 per cent to reach US$ 300 billion by 2020. Over 2000-13, the sector has increased at a CAGR of 25 per cent.
Total exports from the IT- BPM sector (excluding hardware) are estimated at US$ 76 billion during FY13. Export of IT services has been the major contributor, accounting for 57.9 per cent of total IT exports.
Demand from emerging countries is expected to show strong growth going forward. Tax holidays are also extended to IT sector for software technology parks of India (STPI) and special economic zones (SEZs). Further, the country is providing procedural ease and single window clearance for setting up facilities. The country’s cost competitiveness in providing IT services, which is approximately 3-4 times cheaper than the US continues to be its USP in the global sourcing market.
Disruptive technologies present an entire new gamut of opportunities for IT firms in India. Cloud represents the largest opportunity under Social, Mobility, Analytics and Cloud (SMAC), increasing at a CAGR of approximately 30 per cent to around US$ 650–700 billion by 2020. Social media is the second most lucrative segment for IT firms, offering a US$ 250 billion market opportunity by 2020.