The Economic Times: March, 2014
New Delhi: Malaysia Airlines has announced a strategic partnership with Chennai based Ramco Systems, an IT solutions provider, for a suite of critical enterprise-wide engineering solutions that includes aircraft maintenance, maintenance service sales, operational, human resources and financial functions.
This solution which integrates business processes and people, company-wide, will serve the entire engineering functions for Malaysia Airlines group including Firefly, MASwings and MASkargo, and also support its maintenance, repair and overhaul (MRO) services.
The implementation allows Malaysia Airlines to operate advanced aviation business processes to improve and optimise fleet management and give advance updates on MRO and engineering matters, facilitating decision-making on both desk-top and mobile devices.
"We look forward to achieving a higher level of efficiency with the Ramco MRO enterprise solution to change the way our engineering and maintenance operations works. By integrating business processes and people, our E&M operations will become a more connected organisation. In today's competitive market, it is important to leverage on new technology to attain levels of productivity and efficiency so that we are at par with leading MRO around the world", said Ahmad Jauhari Yahya, Group Chief Executive Officer of Malaysia Airlines.
"Through this investment, we are able to reap economies of scale to improve efficiency, implement Cloud-enabled mobile solutions, and have the flexibility to expand and cater to changing business needs for the future," he said.
Ramco's web-centric solution can be installed on Malaysia Airlines' on-site infrastructure as well as an on Cloud. This will allow the carrier to expand and accommodate changing business processes, without a high initial investment.
The Malaysia Airlines deal represents the largest win secured by Ramco and will bring the total number of aircraft served by Ramco to over 2,250 worldwide. Backed by more than 350 R&D staff, Ramco's aviation IT solutions are now used by more than 60+ customers across the world to optimize operations and reduce overhead costs, to manage inventory more effectively, increase aircraft availability, reduce AOG (aircraft on ground), and control operations on a business-for-profit basis.
The deal includes a 5 year managed services component in which Ramco will undertake a portion of engineering-related IT functions.
According to Ramco Systems Chief Executive Officer, Virender Aggarwal, "Our partnership with Malaysia Airlines is a major milestone and an endorsement of the immense effort that Ramco has invested to develop a suite of solutions which have been used by some of the largest carriers in the world.
"From the cockpit to the tarmac and the hangar, Malaysia's engineering and MRO operations can now be integrated more effectively, while several corporate functions such as human resources, payroll and optimisation, can be streamlined more intelligently, as well as prepare for future expansion. All these with significant cost savings," said Mr Aggarwal.