Spencer’s Retail has been part of the Indian retail landscape since 1863 and was originally set up by Mr John William Spencer. It acquired Indian ownership in the 1960s, and became part of the RPG Group in 1989.
Since inception, Spencer’s has been a consumer-centric brand, constantly innovating, pioneering formats, evolving over time but always keeping consumer needs and satisfaction as the topmost priority. Initially, in 1920, they started off as a grocery chain; in 1980, they became the first supermarket chain; and in 2001, they converted into a hypermarket chain.
Presently, Spencer’s operates more than 200 stores across 35 cities in India and offers customers the following retail formats:
- Convenience stores, called Spencer’s, which cater to the daily and weekly top-up shopping needs of consumers.
- Hypermarkets, called Spencer’s Hyper, which combine a supermarket with a department store and store on an average, 70,000 items, giving shoppers fantastic deals across food, fashion, home and entertainment.
SPENCER’S: FOCUSING ON CUSTOMER SATISFACTION
|2013||Launches hypermarkets in Kolkata, Chennai and Meerut|
|2011||Forays into markets such as Pune, Coimbatore, Siliguri, Bhimvaram and Kurnool|
|2010||Enters into exclusive tie-ups with Marc Ecko Enterprises of USA and Ladybird range of kids wear|
|2008||Enters into exclusive tie-ups with Au Bon Pain, Boston and Woolsworth plc, UK|
|2001||Inaugurates the 100th Foodworld store in Pondicherry and the first hypermarket in Musheerabad, Hyderabad|
|1995||Enters into a Technology Assistance Agreement with Dairy Farm International Holdings Ltd, to set up the Foodworld chain of supermarkets in India|