IBEF: February 11, 2020
Ola, an Indian ride-hailing company, has launched its services in the UK capital, with over 25,000 drivers registered on its platform.
The Bengaluru-headquartered company said it is fully operational in London across three categories of Comfort, Comfort XL and Exec ride classes and said its focus would be on drivers, safety and a collaborative approach with local authorities and regulators.
“We are thrilled to now be live in London. This is a major milestone for our business and represents the next step in our ambitions to connect people in cities throughout the country,” said Mr Simon Smith, Head of Ola International.
He said, “We are proud of the progress Ola has made in the UK and we look forward to building on our success by offering a differentiated service to Londoners, focused on quality, safety and reliability”.
The company which initially entered the UK market in 2018, starting with Wales and then south-west England, said that the London drivers joining the platform will benefit from six weeks of zero commission and market-leading commission rates thereafter, so they can keep more of their earnings.
The company added, “Ola’s commission commitment ensures drivers always receive the best commission rate in each market. Ola will continue its collaborative approach with Transport for London and local authorities, as well as its clear focus on safety, drawing on industry-leading and global best practices.”
The company has also entered into three partnerships which are focused at driver standards across the market as it teamed up with DriveTech (Part of the AA), Mercer and Pearson in ground-breaking initiatives to offer Ola riders in London the highest standard of driving skills, and driver customer service and communication.
The partnership with DriveTech will involve their driving risk assessment to improve the level of driving skills and knowledge of all drivers on Ola in London.
A risk assessment is completed by every driver and they are also given complimentary E-Learning modules to further enhance their professional development. DriveTech Permit to Drive is given to each driver upon completing these modules, certifying their skills.
Moreover, every Ola driver in London has passed the Versant spoken English test, from education experts Pearson plc, confirming a high level of communication in English.
They have also successfully finished the Ola’s Customer Service Test, created with global selection experts Mercer, certifying they have the skills and mindset to deliver a great experience to their passengers.
The company added, “Ola is raising the standards of safety in the UK ride-hailing industry and bringing global best practice to the market. In a number of pioneering moves for the UK, Ola is launching its flagship global safety feature, ‘Guardian’, which uses AI and machine learning to automatically detect irregular vehicle activity, a ‘Start Code’ feature to ensure customers and drivers are correctly matched, 24/7 voice support for riders and drivers, and a cap of six penalty points for drivers on its platform”.
Ola is also offering its first few passengers a benefit from up to 25 pounds worth of ride vouchers for signing up in the first week after launch.
Disclaimer: This information has been collected through secondary research and IBEF is not responsible for any errors in the same.