IBEF: March 11, 2020
Four AAI-run airports won 10 awards in four different categories at the 2019 ASQ awards and adjudged among the best aerodromes in the world.
ASQ is a globally established programme that measures passengers' satisfaction while travelling through an airport. Airports Council International (ACI), which is an independent agency of airport operators, carries out international benchmarking of aerodromes.
"Four AAI airports -- Chandigarh, Mangaluru, Trivandrum and Lucknow -- have been adjudged the best in the world in recently announced 2019 ASQ awards. These airports won 10 awards in four categories," Airports Authority of India (AAI) said in a release on Monday.
The survey, conducted by ASQ, measures passengers' satisfaction across 34 key performance indicators which includes eight major categories such as access, check-in, security, airport facilities, food and beverage, retail, airport environment and arrival services.
These airports bagged the best airport awards in four categories including size and region, environment and ambience, customer service and infrastructure and facilitation, as per the AAI.
The survey was carried out at around 356 airports across North America, Latin America and Caribbean, Europe, Africa, Middle East and Asia.
The survey results are monitored by airports tariff regulator AERA, NITI Aayog and civil aviation ministry, it added.
Disclaimer: This information has been collected through secondary research and IBEF is not responsible for any errors in the same.