Zoho announces partnership with Tata Consultancy Services

Zoho formed a strategic alliance with Tata Consultancy Services to provide superior customer relationship management, IT service management, and e-commerce solutions to resolve large enterprises' problems.

TCS’ decades of experience and domain knowledge and Zoho's product portfolio will drive the growth for global organizations through technology alignment with business goals with more transparency across solutions, and greater operational efficiency. The Zoho's unified data model and TCS technological and industry expertise will also enhance the customer experience.

Zoho's portfolio include more than 45 applications and is built on one technology stack. The services such as AI, unified search, powerful analytics, and others are inherited across all applications, providing businesses unparalleled value while solving complex integration challenges.

At initial level, Zoho 's seamless, centralised customer experience platform, CRM Plus, can be implemented by companies that join all customer face teams across a single interface and provide in-depth, real-time, and contextual intelligence.

The platform sets a new standard for customer engagement, sentiment collection and analysis and prescriptive actions using Zoho 's potent analytics and AI engines.

The alliance will allow the global corporate organisations, across globe, whether remote, office-based or in both, to generate new revenue opportunities, improve operating efficiencies and promote business success.

Disclaimer: This information has been collected through secondary research and IBEF is not responsible for any errors in the same.