Indian Railway Catering and Tourism Corporation Ltd (IRCTC) was set up by the Ministry of Railways with the mission to "Enhance customer services and facilitation in railway catering, hospitality, travel and tourism with best industry practices". It was launched with the basic purpose of hiving off entire catering and tourism activity of the Railways to the new Corporation so as to professionalise and upgrade these services with public–private participation.
IRCTC also arranges for full train charters, coaches as well as reserved berth programmes through regular trains for tourism purposes and has been able to provide such facilities to over 50,000 persons. It has firmed up plans to set up over 50 multi-cuisine food plazas at major railway stations throughout the country during the current year.
IRCTC has recently inaugurated a Call Centre, where a customer can dial 139 from anywhere in the country and get all the necessary information.
IRCTC: Online Passenger Reservation System
|2013||Launches new app for Windows Phone and Windows 8 devices to provide alternative channel for booking e-ticket|
|2013||Ventures into e-commerce, ties up with Yebhi.com|
|2012||Launches booking of air tickets through its website|
|2009||Launches Toll Free 24x7 Helpline|
|2007||Receives the Genius of the Web Award 2007 for Best E-Gov PSU Site by CNBC|