The death claim will be settled by the designated office of the insurance company concerned. The following processes are undertaken by various stakeholders:

Nominee

• The nominee needs to approach the bank wherein the deceased member had the 'savings bank account' through which he/she was covered under the PMJJBY, and submit the death certificate of the account holder.
• The nominee then needs to collect a claim form and discharge receipt from the bank or any other designated source such as insurance company branches, hospitals and insurance agents including designated websites.
• Finally, the nominee needs to submit the duly completed claim form, discharge receipt and death certificate, along with a photocopy of the cancelled cheque of the nominee's bank account (if available) or account details of the bank where the deceased member had the 'savings bank account' through which he/she was covered under the PMJJBY.

Bank

• Bank needs to verify the claim form & nominee details from the records and submit the following documents to the designated office of the insurance company concerned:
  • Claim form duly completed
  • Death certificate
  • Discharge receipt
  • Photocopy of the cancelled cheque of the nominee (if available)
• Maximum time limit for the bank to forward a duly completed claim form to the insurance company is 30 days from submission of the claim.

Insurance Company

• Verify that the claim form is complete and if the claim is admissible, the designated office of the insurer shall check whether the member's coverage is in force and no death claim settlement has been imposed for the member through any other account. In case any claim has been settled, the nominee shall be intimated accordingly with a copy marked to the bank.
• In case the coverage was in force and no claim has been settled for the said member, payment shall be released to the nominee's bank account and a communication shall be sent to the nominee with a copy marked to the bank.
• Maximum time limit for the insurance company to approve claim and disburse money is 30 days from the receipt of claim from the bank.

PMJJBY: Initiatives and Progress

Under the Union Budget 2021-22, the government allocated Rs. 5 crore (US$ 678,615.0) for the publicity and awareness campaigning of the Pradhan Mantri Jeevan Jyoti Bima Yojna (PMJJBY) and Pradhan Mantri Suraksha Bima Yojna (PMSBY). As of January 31, 2020, under the PMJJBY, 40.70% enrolments comprise women members and 58.21% claim beneficiaries were women. As of January 31, 2020, of the total 47,171,568 enrolments, women comprised 19,196,805 enrolments. 95,508 claims have been paid to female beneficiaries out of a total of 169,216 claims paid.

Source: Jansuraksha Website

In November 2020, India Post Payments Bank (IPPB) tied up with PNB MetLife India Insurance to launch the Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) for its customers. Managing Director and Chief Executive Officer of India Post Payments Bank, Mr. J. Venkatramu, said at the launch of the tie-up, “PMJJBY takes forward the government’s mission of creating a universal social security net for the needy and disadvantaged sections. Products such as PMJJBY help inculcate a culture of buying affordable insurance among this segment of the population.”