Indian Economy News

80% Indians feel digital tech effectively used to respond to COVID-19: EY survey

As per 'EY Connected Citizen Survey', 80% of Indian citizens believe use of digital technology by the government and public services have been efficient to combat against the COVID-19 pandemic.

The survey was conducted by Ipsos MORI, which included responses of 1,000 Indian citizens between the age of 18-50 years. The study highlighted the citizens’ satisfactory attitude for technology and its role in public service delivery.

As per the survey, 73% of the respondents in India consider technology to lead to improved public services and 71% consider the pandemic would further drive the adoption and extended use of technology in everyday lives.

The survey found, 63% of the respondents in India feel secure in sharing their personal data with the government via online mode to access a service. Indians are also assured with technology if it replaces face-to-face human interaction and are motivated to leverage an artificial intelligence-powered chatbot to connect with the government.

As per the survey, Indians expect the government to focus on providing some services available online such as pension planning, resources to assist people establish businesses and offer various online services or mode to citizens to provide their view in government decision making.

Going forward, ~4-5 respondents stated that technology would transform various services such as banking, entertainment, shopping and work/study.

Disclaimer: This information has been collected through secondary research and IBEF is not responsible for any errors in the same.