Centre launches E-Daakhil across all states and union territories of India

The Department of Consumer Affairs has successfully implemented the E-Daakhil portal across all states and union territories of India, with its recent launch in Ladakh on November 22, 2024, marking the completion of the nationwide rollout. Initially introduced in September FY20 as a response to the COVID-19 pandemic, the E-Daakhil portal provides consumers an affordable, efficient, and paperless platform for filing grievances. The portal simplifies the consumer complaint process, enabling individuals to file and track complaints online without needing physical presence. With over 2,81,024 registered users and 1,98,725 cases filed, the platform has significantly improved access to justice, especially in remote areas.

The E-Daakhil platform has already demonstrated its impact with numerous successful case resolutions. For instance, in January FY24, the Sambalpur District Commission awarded US$ 296.26 (Rs. 25,000) compensation for a faulty electric vehicle. The Andaman District Commission ruled in favour of a consumer in 2022, awarding a refund of US$ 47.17 (Rs. 3,980) for a double fuel charge. The government is now preparing to launch the e-Jagriti platform, further enhancing the case filing, tracking, and management process ensuring quicker dispute resolution and seamless communication among all stakeholders. With its nationwide reach, the E-Daakhil portal is poised to transform the consumer rights landscape in India, contributing to a more accessible and efficient justice system.

Disclaimer: This information has been collected through secondary research and IBEF is not responsible for any errors in the same.