Mr Piyush Goyal, Minister of Commerce & Industry, Consumer Affairs & Food & Public Distribution and Textiles, lauded the Consumer Affairs Department, helplines for complaints are mostly from small businesses that lack technical knowledge and cannot afford assistance, reinforcing the need for cases to be resolved quickly. The three significant themes were “Convergence, Capacity Building and Climate Change”. Under convergence, over 1,500 redundant laws were removed from the statute, approximately 39,000 compliances were simplified, and several minor offences were decriminalised. The 'Jan Vishwas Bill, 2022 seeks to decriminalise over 100 provisions for the convenience of doing business and living.
Under capacity building, over 3,000 people involved in the consumer redressal mechanism, are also being trained to improve their knowledge and ability to deliver justice. And lastly, under climate change, the government is launching several initiatives to contribute to the global effort by minimizing the effects of climate change. Moreover, he also praised the Consumer Affairs Department for utilizing technology to increase transparency in the workplace and expanding the consumer helpline from two to seven languages now. He also mentioned the three Ts - technology, training, and transparency.
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