India houses more than half of the world’s Global Capability Centres (GCCs): Report

India has firmly established itself as the global hub for Global Capability Centres (GCCs), hosting nearly 1,700 out of approximately 3,200 such centres worldwide, around 53% of the global total, according to property consultancy Vestian. Originally designed for IT support and back-office operations, Indian GCCs have evolved into centres of innovation, research, and product development. Major tier I cities such as Bengaluru, Hyderabad, Chennai, Delhi NCR, Mumbai, and Pune house 94% of India’s GCCs, thanks to their strong talent base, progressive policies, and robust infrastructure. However, industry experts say that the next phase of growth will come from tier II cities, aided by proposals in the Union Budget 2025-26 to create a national framework for GCC expansion beyond metros. Cities like Jaipur, Bhubaneswar, Indore, Coimbatore, and Visakhapatnam are now being actively considered for new centres.
Driven by rising demand for scale, flexibility, and fully managed workspaces, the GCC landscape in India is expected to grow at a Compound Annual Growth Rate (CAGR) of 8% through FY28. Vestian projects the number of GCCs to cross 2,100 by then, with nearly 150 new centres being established annually. The IT and IT-enabled Services (IT-ITeS) sector leads with a 49% share of the total GCCs, followed by the Banking, Financial Services and Insurance (BFSI) segment at 17%. Healthcare, engineering, consulting, telecom, and media sectors collectively account for another 19%. This shift towards tier II cities, alongside India's competitiveness in cost, talent, and scalability, is expected to redefine the global GCC map, consolidating India’s leadership position as a strategic destination for enterprise-grade innovation and support.

Disclaimer: This information has been collected through secondary research and IBEF is not responsible for any errors in the same.