Indian GCCs shaped our global tech road map: Sabre's President and CEO, Mr. Kurt Ekert

Texas-based travel technology firm Sabre Corp has acknowledged its Global Capability Centre (GCC) in Bengaluru for significantly influencing the company's global technology roadmap as the centre celebrated its 20th anniversary this year. Initially established as a back-office delivery centre, it has become a core pillar of Sabre Corp's global technology strategy. The India GCC is now one of Sabre's key innovation hubs, contributing to flagship platforms like Sabre Mosaic, Sabre Travel AI (developed with Google), and Revenue Optimiser. Engineers and data scientists at the Bengaluru site drive AI-powered forecasting, dynamic pricing, and personalised retailing tools, serving leading airlines, travel agencies, and hotel chains worldwide. Sabre's President and CEO, Mr. Kurt Ekert, praised the Bengaluru team's innovative spirit and collaboration over their 20-year journey. The centre's expansion is driven by an integrated operating model that combines product development, engineering, design, operations, and customer support. Recently, Sabre's Bengaluru GCC has taken greater ownership of customer-facing products and mission-critical systems, playing a crucial role in platform modernisation, cloud migration, and AI-powered travel solutions.
Sabre's Bengaluru GCC aligns its strategy around three core pillars: advancing AI, machine learning, cloud-native architectures, and platform modernisation to support intelligent retailing and dynamic pricing; ramping up investments in talent through skilling initiatives, leadership development, and inclusive hiring; and focusing on innovation enablement via rapid prototyping labs and cross-functional collaboration. Managing Director of Sabre Bengaluru, Mr. Rency Mathew, emphasised the vision to fortify the GCC as a key driver for strategic growth and innovation globally. Since its inception in 2005, Sabre's Bengaluru GCC has played a vital role in scaling the company efficiently and competing in a fast-evolving global market, supporting cost optimisation and reinvestment in high-growth areas like AI, cloud, and next-generation platforms. The centre has been instrumental in developing revenue-generating solutions and positioning Bengaluru as a hub for innovation and strategic growth. India's GCCs are projected to become an industry worth Rs. 8,43,000 crore (US$ 100 billion) by 2030, employing over 2.5 million professionals. The study, "India's GCC Landscape: A Strategic Pathway for Mid-Sized Aspirational Corporations to Scale Beyond," highlights India's role as a hub for over 1,700 GCCs, generating around Rs. 5,44,578 crore (US$ 64.6 billion) in annual revenue and employing 1.9 million professionals across diverse operational areas.

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