Indian GCCs turn digital twins of their HQs, lead in emerging tech like AI

Global Capability Centres (GCCs) in India have evolved significantly, transitioning from being 'captives' of their global headquarters in the early 1990s to becoming 'digital twins' today, mirroring and adding value to their parent organizations' work. According to Vice President of the National Association of Software and Service Companies (Nasscom), Mr. Srikanth Srinivasan, distance has become irrelevant post-pandemic, making Indian GCCs as vital as any other office for parent corporations. Companies like Planview and Target highlight this evolution, with Planview's India centre serving as a 'digital next generation.' At the same time, Target's Bengaluru operations function as a fully integrated GCC and strategic partner, often called the second headquarters. GCCs like Tesco and Optum India have matured into intelligent business solutions models aligned with global objectives and contributing to sustainable competitive advantage.

Many Indian GCCs are at the forefront of technological innovation, particularly in AI, machine learning, and blockchain. For example, Target's CGI capabilities were first incubated in India before expansion globally. The Nasscom-KPMG report indicates a surge in GCC establishments, with 60% focusing on sectors like engineering, R&D, IT services, and BPM, where niche skills like AI and Cloud computing are in demand. Companies like Sabre emphasize significant AI-related initiatives, integrating AI into their product suite with the help of talent cultivated in Indian GCCs. GCCs in India are pivotal in driving AI initiatives and technological advancements for their parent organizations.

Disclaimer: This information has been collected through secondary research and IBEF is not responsible for any errors in the same.