Services Industry Analysis

Services sector is the biggest in India and contributes more than half of Gross Value Added (GVA). As per the second advance estimates for GVA, services sector shares reached 55.39 per cent in FY20. Services sector GVA grew at a CAGR of 1.45 per cent to US$ 1,064.8 billion in FY20 from US$ 1,005 billion in FY16. The sector provides employment to a large share of Indian population.

Services export comprise a major part of the total export from India. According to RBI data, in August 2020, service exports stood at Rs. 122,768.07 crore (US$ 16.44 billion), while imports stood at Rs. 71,662.62 crore (US$ 9.60 billion).

Moreover, services sector has been the largest recipient of FDI (Foreign Direct Investment) in India with inflow of US$ 82 billion between April 2000 and March 2020.

Nikkei India Services Purchasing Managers' Index (PMI) stood at 49.8 in September 2020, reflecting the highest reading since March 2020, before the coronavirus pandemic accelerated; however, it is still below the neutral mark, indicating a sixth consecutive decline in business activity in the private sector.

In the healthcare sector, the telemedicine market is driving growth with the increasing demand for remote consultation. By 2025, the telemedicine market in India is expected to reach US$ 5.5 billion.

Home healthcare industry in India is expected to reach US$ 10 billion by 2025.

Information technology-business process management (IT-BPM) – IT-BPM industry revenue was estimated at around US$ 191 billion in FY20 with a growth rate of 7.7 per cent. The domestic revenue of the IT industry is estimated at US$ 44 billion and export revenue is estimated at US$ 147 billion in FY20.

In an effort to build IT capabilities and competitive advantage over international players, Indian companies plan to deploy ~10 cloud platforms to drive business transformation in sectors such as retail, telecommunication and insurance, which is expected to boost growth in the IT & BPM sector.

The Government has undertaken various steps towards boosting growth of the services sector. The Government introduced ‘Services Exports from India Scheme’ (SEIS) aimed at promoting export of services from India by providing duty scrip credit for eligible exports. Under this scheme, a reward of three to five per cent of net foreign exchange earned is given for Mode 1 and Mode 2 services. Further, in the mid-term review of Foreign Trade Policy 2015-20, SEIS incentives to notified services were increased by two per cent. Also, the Government has identified 12 sectors under the Champion Services Sectors Initiative, aimed at formulating cross-cutting action plans to promote their growth.

Note: P – Provisional, E-Estimate